Grievance Redressal & Complaints

Complaints may be submitted by donors, campaign creators, beneficiaries/guardians, users/visitors, and persons affected by content or conduct on the Platform.

• Donation/payment issues
• Refund request disputes
• Fake or misleading campaigns
• Misuse/diversion of funds concerns
• Privacy/data concerns
• Inappropriate/abusive comments or content
• Impersonation or identity misuse
• Copyright/IP concerns
• Account access issues

You may submit a complaint by email and/or through the "Report a Campaign" / grievance form on the Platform. Please provide, where applicable:

• Full name and email and/or mobile number
• Your user type (donor/campaign creator/visitor/etc.)
• Campaign URL or account details
• Transaction ID/payment reference (for payment/refund complaints)
• Detailed description of the issue
• Supporting documents/screenshots

Email: grievance@raiseaplayer.org

The Foundation will review complaints and may seek additional information before taking action. Depending on the nature of the complaint, the Foundation may: request clarification from relevant users, temporarily pause campaign/disbursal/comment access, remove content, reject the complaint if unsupported, or escalate internally or externally where necessary.

The Foundation will aim to respond within reasonable timelines:

• Acknowledgement: within 2 business days
• Initial review/update: within 5 business days
• Resolution target: within 15 business days (subject to complexity)

If you are not satisfied with the initial response, you may escalate the matter to the Grievance Officer.

Grievance Email: grievance@raiseaplayer.org
Postal Address: Navyug Raise a Player Foundation, Nagendra Nagar, Scientist Colony, Habsiguda, Hyderabad — 500 007, Telangana, India

The Foundation may take appropriate action against users who repeatedly submit knowingly false, abusive, or malicious complaints.